Customer Feedback & Ideas for Kreyos

We love your feedback and look forward to hearing from you. Our helpdesk includes a number of articles to get you started, and our feedback forums are a great place to post your ideas and vote up others.

Take a look at what we’re currently working on at Kreyos.com. Please share your ideas and inputs to help us build a even better product.

Knowledge Base

  1. Troubleshooting 

    1. I'm stuck in the "Install Kreyos App" on my watch screen, what do I do?
    2. My Kreyos app keeps crashing on my iPhone after logging in.
    3. Any tips when updating my Meteor’s software?
    4. How will I know if the firmware update already failed?
    5. What can I do as a workaround in case the firmware update fails?
  2. FAQs 

    1. Does the Meteor have FCC certification?
    2. Is there a silent vibrating alarm?
    3. Is there a sleep tracking feature?
    4. Does it have a backlight?
    5. What are the dimensions of the Meteor?
  3. Order-Related 

    1. My watchband is wrong. What gives?
    2. I don’t see the belt clip on the email. What’s up?
    3. I don’t see the free accessories that were promised to me.
    4. Why do I need to return my order to you before we process any refund requests?
    5. I did not receive the charging dock
  4. Shipping-Related 

    1. I haven't gotten the tracking email yet
    2. I was on the 5000 list but I haven't received mine yet. Are we still following the list?
    3. Why do I need to wait for my undelivered order to be returned to you before you process any address changes?
    4. The address you’re sending my order to is wrong. How do I change it?
    5. Why is the origin of shipment from Hong Kong?
  5. All articles 

    1. I haven't gotten the tracking email yet
    2. My watchband is wrong. What gives?
    3. Which version of Android/Apple/Windows phone is it compatible with?
    4. Does the Meteor have FCC certification?
    5. I'm stuck in the "Install Kreyos App" on my watch screen, what do I do?
    54 articles 

Feedback and Knowledge Base